Casino / Mobile
This policy covers every piece of information wftwin collects when you open an account, fund your wallet through GCash, Maya, or Bank Transfer, and use the platform. Read it to understand what we store, why we store it, and what you can do about it.
When you register with wftwin, we collect the information you provide directly — your name, contact details, and account credentials. When you make a deposit or withdrawal using GCash, Maya, or Bank Transfer, we record the transaction reference, amount, and timestamp in your account history. We do not store full payment credentials; those remain with the payment provider under their own security and privacy terms. We also collect usage data automatically — pages visited, session duration, and device type — to keep the platform working correctly on your phone or desktop. This data is not sold to third parties. We may share it with service providers who operate under written agreements requiring them to protect it. Cookies are used to maintain your login session and remember your account preferences. You can manage cookie settings through your browser, though disabling certain cookies may affect how account features behave. This policy applies to all account holders accessing the platform where local law and eligible regions permit. Availability depends on local law; if you are unsure whether access is permitted in your region, check the terms shown during account registration before proceeding.
Not every part of your experience falls under this single document. Here is how scope is divided across account access, transactions, site content, and services run by third parties outside wftwin.
This policy covers the information you submit when creating and using your account — login credentials, contact details, identity verification documents where required, and session data generated while you are logged in.
Deposit and withdrawal records tied to your account are within scope. This includes payment method references from GCash, Maya, and Bank Transfer, transaction amounts, and timestamps. Full card or wallet credentials are not stored on our system.
Game content delivered by studio providers such as Microgaming, JDB, PG Soft, and Pragmatic Play runs on their own infrastructure. Data generated purely within a game session is governed by the respective provider's terms, not solely this policy.
Links to external payment processors, identity verification partners, or other third-party services are outside this policy's scope. Each third party operates under its own privacy terms. We recommend you review those terms before sharing information with any external service.
Your account dashboard is the first place to check. After logging in, your transaction history shows every GCash, Maya, and Bank Transfer record tied to your account — amounts, references, and dates. If you spot a detail that needs correcting, you can update basic profile information directly inside your account settings. For changes that require identity verification — such as updating contact details or account ownership information — the process is handled through our support channel, not a self-service form, so the right person reviews it. If you want to understand what data we hold about you, or if you believe something is inaccurate, send a written request to our support team. We will acknowledge it and tell you what we can confirm within a reasonable timeframe. You also have the option to request account closure; doing so does not automatically erase records we are required to retain for transaction or compliance purposes, but we will explain what is kept and for how long.
Log in and open the transaction history section in your account dashboard. Every deposit and withdrawal reference, including GCash and Maya confirmations, is listed there with a timestamp.
Basic profile fields can be edited in account settings. For identity-linked fields — registered name, mobile number, or linked e-wallet — submit a correction request through support so it is handled with proper verification.
Send a written request to the support team to find out what personal data is recorded against your account. We will confirm the categories and the general retention period within a reasonable response window.
You can request account closure at any time. We will outline which transaction records are retained after closure and the reason for retention, so you know exactly what stays on file.
Questions about how your data is handled, requests to review your records, or corrections to information can all be sent to our support team. Use the channel that works best for you — live chat inside your account, the support email address listed in the Help section, or the in-app message form available after login.
The live chat option is available inside your account after login. It connects you directly to the support team for questions about your data, account records, or privacy concerns.
For formal data requests — such as asking what information we hold or requesting a correction to identity-linked account details — use the support email address listed in the Help section of your account.
The message form inside the account panel lets you submit a written privacy request at any time. Attach any relevant transaction reference numbers or account details so the team can locate the correct records.
Data handling at wftwin follows a straightforward principle: collect what is needed to run your account correctly, protect it in transit and at rest, and do not share it beyond what is necessary. Account passwords are hashed and not visible to support staff. Session tokens expire after a period of inactivity, which is why the platform may ask you to log in again after leaving it idle. GCash, Maya, and Bank Transfer references are retained in your transaction log as long as your account is active and for the retention period required after account closure.
information and transaction records are stored on secured infrastructure. We do not store full payment credentials for GCash, Maya, or Bank Transfer — only the references and amounts needed to display your history accurately.
Cookies keep your login session active and store your display preferences. You can clear or block cookies in your browser settings. Note that blocking session cookies will require you to log in each time you visit.
We retain account and transaction records for the period required to support account queries and meet applicable record-keeping obligations. After account closure, we will tell you what is kept and for how long upon request.
When this policy changes in a material way, we will post the updated version on this page. The date of the latest revision will be shown at the bottom of the policy. Continuing to use the account after a posted change means you have read the updated terms.
These are the questions we hear most often about how personal data and account records are handled. If your question is not covered here, contact us through live chat or the support email in your account Help section.
We collect the details you enter during registration — your name, contact number, and email address. If account verification is required, you may also be asked to submit identity documents. We only collect what is needed to create and maintain your account correctly.
Transaction references, amounts, and timestamps from GCash, Maya, and Bank Transfer deposits and withdrawals are stored in your account history. Full wallet credentials are not stored on our system — those remain with the payment provider under their own security terms.
Your account dashboard shows transaction history and basic profile data after login. For a broader summary of what personal data is recorded, send a written request to our support team. We will confirm the categories and general retention period within a reasonable timeframe.
Basic profile fields can be updated directly in account settings. For identity-linked details — such as your registered name or linked mobile number — submit a request through support so it can be reviewed with the appropriate verification steps before any change is made.
We do not sell your personal data. We may share it with service providers — such as payment processors and identity verification partners — who are bound by written agreements to protect it. Game content providers like PG Soft and Pragmatic Play operate under their own terms for data generated in gameplay.
Closing your account does not automatically erase all records. Transaction history and identity documents may be retained for the period required by applicable record-keeping obligations. We will explain exactly what stays on file and for how long when you submit a closure request.